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COVID-19: We have answered some of our customer's most frequently asked questions
Receiving demands for repayment is never an enjoyable experience. If you’re struggling to repay what you owe, the last thing you need is your lender chasing you for money. Although creditors are entitled to contact you about unpaid debts, it’s sometimes hard to tell the difference between normal chasing and harassment.
In the case of the latter, you could report your lender.
As creditors are entitled to contact you about unpaid debts, they are well within their rights to send you demands by letter and via phone. What matters here is the frequency of communication. A phone call and an email once a day is fine, calling you at unsociable hours several times a day could be considered harassment.
Debt is also a private matter so a creditor hounding you through a public forum, such as on social media, is not appropriate. Furthermore, they should not discuss your financial situation with your friends, employer, or family.
Generally, a creditor can threaten legal action – such as in the form of bailiff intervention or a County Court Judgement – but usually only after a certain point. For example, if you’re struggling with credit card debts, the lender should have sent several reminders before getting the courts involved.
If a creditor impersonates an authority or threatens legal action almost immediately after a missed payment, you should have grounds to report them for harassment.
A lender must treat you and your situation fairly. Therefore, the language they use should be reasonable and non-threatening. If they attempt to coerce you into making repayments, this could be viewed as harassment.
Although the above scenarios are generally the most common ways a creditor might cross the line, there are other behaviours which might be viewed as harassment. These include:
If you feel a creditor has been harassing you, you should record details of the incident and then complain to the organisation itself. You may also wish to register a complaint with that organisation’s professional body.
However, if you want to stop creditors from getting in touch – while working to resolve your debts – you may wish to consider a solution such as an IVA.
A popular way to reclaim control over your finances, this option can prevent lenders from contacting you, freeze interest, and ultimately help to write off what you owe.
To find out more information, and identify whether this solution is right for you, click the button below:
Debt write off applies to unsecured debts and on completion of an IVA. A debt write off amount of between 20% and 80% is realistic, however the debt write off amount for each customer differs depending upon their individual financial circumstances and is subject to the approval of their creditors.
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Free money help and advice can be found at the MoneyAdviceService.org.uk